Your Corporate Blog and Ten Rules To Follow
Having a corporate blog is almost a must these days. According to Jupiter Research, in 2006, statistics showed that 34% of large corporate companies had established weblogs. Another 35% planned to do so by the end of 2006, thus bringing the total to nearly 70%.
So what is a corporate blog? Corporate blogs can be internal or external. An internal blog, which is typically used through the corporations Intranet for employees, is a way to help employees participate in ideas, discuss issues, stimulate communication throughout the company’s divisions and is meant to create a feel of community within the corporation.
The external blog is available for anybody to read and often reflects the company’s values and its spokespersons views. The blog can be a way to announce new products and services (or the end of old products), to explain and clarify policies, or to react on public criticism on certain issues. It also allows a window to the company culture and is often treated more informally than traditional press releases, though a corporate blog often tries to accomplish similar goals as press releases do. In some corporate blogs, all posts go through a review before they're posted. Some corporate blogs, but not all, allow comments to be made to the posts.
With that said, what are some basic rules about creating and maintaining corporate blogs? Here are the top ten:
1. Don’t Use Your Blog Primarily For Marketing – People won’t want to read your blog if it is just a bunch of advertising and marketing. A blog should reveal the real meat of your company, an insider view. The more personal you can make your corporate blog the better. As with all blogs, there should be a level of personality, sincerity and sense of respect for the community that is best kept real.
2. Have The Backing of The CEO – Blogging can reveal a lot of information, therefore you want to make sure your CEO is behind it all the way. Before starting your corporate blog, make sure you have explained to the CEO the benefits and risks. You may also want to check with your legal department on what can and can’t be said. Know your parameters.
3. Who Will Write The Blog – This is important and it depends on if the blog is internal or external. Because each blog serves its own purpose, you want the right people for the job. This may require training for those you choose. You may choose numerous people who you feel represent your company well, but these people also need to be trained in how to write blogs, how to convey their message, how to inspire others and more. Your bloggers should understand how blogs work, what blog etiquette is or how to deal with blog basics. There is also the concern of your bloggers dealing with intellectual property rights and information leaks. But don’t be afraid, a little training will go a long way.
4. Keep It Authentic – As mentioned before, the blog is not another source for marketing and advertising. You want to connect with your readers in a real way. This isn’t to say your blogs shouldn’t be in alignment with your company’s brand, mission and objectives, this is important too. But allow room for the bloggers true voice to come through.
5. Assign Subjects - Assign a person to oversee all blogs, somebody who has an overall knowledge of company policies and public relations. Assign bloggers according to the expertise in their field. These writers should then have to submit their work to the one person who oversees all of the blogs for review before posting. This checks and balance system will save your company a lot of headaches, just in case a blogger gets carried away and says something that could harm the company. Work with each blogger to develop an editorial calendar that keeps him or her on track and aligns with company events, releases, industry happenings, etc.
6. Throw It Out There - Don’t hide from the tough stuff. Be willing to admit mistakes.
The blogosphere expects that when a company joins the blogosphere, they should be honest about shortcomings, failings and issues. Members of the blogosphere are also willing to forgive companies when they admit their mistakes.
7. Use Your Blog For Company Crisis – Every company has times when they receive a big black mark due to some error or PR disaster. You can use your blog to help your company work through this. Create a plan ahead of time regarding how your blog will address such potential company issues.
8. Moderate blog comments. – People like to comment on blogs and some take their aggressions out on the blog due to its anonymity. This is why it is important to moderate comments continually.
9. Use Your Internal Blog To Improve Communications – If you find your corporation doesn’t communicate well across departments, a blog can assist you in bridging this divide. When you place a representative from departments in a position of blogging for their department, information gets shared and can help the company see the bigger picture.
10. Create Objectives – Your blog should have some sort of device for measuring its effectiveness before starting it. Design criteria that you will want as a measuring device, this criteria can include: Positive media mentions, Traffic to the blog, Incoming links to the blog, Increases in brand awareness, Increased attendance at company events.
Having a corporate blog doesn’t have to be complicated and scary, especially if you apply some of the basic rules ahead of time. In the end, you might find it an easy way to help your company.
Labels: Blogging, corporate blog
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